Refund policy

Returns and Exchanges

We offer returns and exchanges within 30 days of purchase for most products. Proof of purchase is required, and products should be unused and in their original condition and packaging. If we deem a product has been minimally used, it may still be eligible for return or exchange, but subject to a 20% fee deducted from the total return or exchange amount.

Products not eligible for exchange or return include gift cards, custom orders, monogrammed and engraved items, international orders, and items marked as final sale.

We only accept returns and exchanges for products purchased directly from Town Cutler. To return a product purchased from another retailer, please contact them for their return policy.

To return or exchange product(s), email info@towncutler.com with your name, order number, and reason for the return or exchange, and we’ll contact you with instructions. Please don’t send product(s) for return or exchange without contacting us first. Returns or exchanges sent without prior communication may not be accepted.

We process refunds and exchanges after receiving and inspecting the product(s). Refunds are issued to your original payment method. If you paid with a Town Cutler gift card, you’ll receive your refund as a Town Cutler gift card. You can always choose to receive your refund or exchange in the form of a Town Cutler digital gift card if requested.

We do our best to process refunds and exchanges as quickly as possible. Note that the time it takes for the refund to post to your account will vary depending on your original payment method and financial institution.

All shipping charges are nonrefundable and we are not responsible for the shipping cost of returned and exchanged products. You may request a FedEx return label from Town Cutler and the cost of the provided return label will be deducted from the total refund amount. You may also choose to supply your own return shipping label with the carrier of your choice. If providing your own return shipping, please email us the tracking number at info@towncutler.com. We cannot issue a return or exchange for product(s) that are not received by Town Cutler.

Town Cutler Guarantee

Our products are designed and made to bring you a lifetime of enjoyment in the kitchen with proper care. We provide free sharpening for Town Cutler knives, and we’re happy to make minor tip and chip repairs as part of this service.

In the unfortunate event that you believe your product has a manufacturing defect, you can send it back to us for inspection anytime. Manufacturing defects do not include normal wear and tear, and we will not repair or replace a product if it has been:

• misused (for example, used as a screwdriver)
• neglected to be cared for properly (for example, by putting it in the dishwasher, failing to clean acids off the blade, damaging it with chemical cleaners such as bleach, dropping it, or leaving it soaking in water)
• modified from its original design (for example, by drastically changing the blade profile, rehandling, or putting your knife in the oven or freezer)

If you believe there’s a problem with your product, contact us at info@towncutler.com, and we’ll do our best to resolve the issue.

Repairs

If your product requires repair, contact us at info@towncutler.com with your name, order number, the reason for repair, and a photo of the product or area in need of attention. We’ll determine the best course of action and reach out with solutions and a repair timeline.

Replacement
If it is determined that there is a manufacturing defect with your Town Cutler product that cannot be repaired, we will do our best to replace the product. If the product is no longer available, we will gladly exchange for product(s) of equal value or offer store credit in the form of a Town Cutler digital gift card.