FAQs

We design and make all of our knives at our workshop in Reno, Nevada.

Our products are made to last, but we understand that stuff happens. Learn more about our repair or replace guarantee.

Yes! We are open 8 am–4 pm Monday–Thursday. There is no need for an appointment, just come on down. Find us here.

Due to COVID-19, we not offering tours at this time.

Absolutely! We’d love to discuss how our knives can meet your unique needs. Please send a brief description of your project and any initial ideas or questions to info@towncutler.com.

You can also visit our Restaurants and Hospitality page to view some of the restaurants we've had the pleasure of working with.

For individuals, we only offer custom Damasteel® knives made by Galen Garretson, founder and owner of Town Cutler.

Semi-custom knives are available for wholesale and large-scale orders. If interested, shoot us a note at info@towncutler.com.

We recommend starting with a great chef knife and then incorporating utility and paring knives. Based on what you like to make, you may also want some “specialty” knives, such as butchery and boning knives or a nakiri. If you need help deciding, check out our knife guide or contact us.

Yes. We offer financing through ShopPay for payments over $35 so you can chop now and pay later. ShopPay splits the purchase amount into 4 installment payments spread over 6 weeks and is interest free.

Our commitment to quality and craftsmanship means that our knives are handmade using the best steel and materials. Going from raw materials to a finished knife takes serious dedication, attention, and skills from the entire TC crew. Our knives are made to last and bring you and following generations a lifetime of enjoyment. Read about our Town Cutler Guarantee.

You can register for Town Cutler knives through The Dowry.

It depends on how often it’s used. A sharp knife is always safer than a dull knife, not to mention easier and more enjoyable to cut with, so we highly recommend sharpening your knife when it starts feeling dull. Cutting with a dull blade can lead to slipping off the product or using additional force that may cause accidents and injury.

Our knives have excellent edge retention and may not require sharpening as frequently as other knives. As a guideline, home cooks usually need sharpening every 6–12 months. Read about knife sharpening and maintenance in our blog.

Sharpening for Town Cutler knives is available through drop-off at our Reno location or through mail-in sharpening service.

Reno Drop-off Sharpening
We are open 8 am–4 pm Monday–Thursday. There is no need for an appointment, just come on down. You can find us here. Leave your Town Cutler knives with us, and we’ll have them sharp and ready to rock the following day! Sharpening turn-around is never longer than 24 hours. Please note that knives dropped-off on Thursday may not be available for pick-up until Monday.

Mail-in Sharpening
If you're not close to our Reno location, we offer mail-in sharpening service. When you’re ready to have your knives sharpened, we do our best to make the mail-in process as easy and fast as possible. Learn more about mail-in sharpening.

No. We no longer provide sharpening or other services for knives not made by Town Cutler.

For orders placed from November 1, 2022, to December 31, 2022, you have until January 15, 2023, to process a return or exchange.

Read more about our Return and Exchange Policy

We cannot offer gift wrapping, but we can include a gift message with your order. Please include your message in the notes section during checkout for gift messages.