FAQs

We design and make all of our knives at our workshop in Reno, Nevada.

Our products are made to last, but we understand that stuff happens. Learn more about our repair or replace guarantee.

Yes! We are open 8 am–4 pm Monday–Thursday. There is no need for an appointment, just come on down. Find our address and more on our contact page.

We are not offering tours at this time.

Absolutely! We’d love to discuss how our knives can meet your unique needs. Please send a brief description of your project and any initial ideas or questions to info@towncutler.com.

You can also visit our Restaurants and Hospitality page to view some of the restaurants we've had the pleasure of working with.

For individuals, we only offer custom Damasteel® knives made by Galen Garretson, founder and owner of Town Cutler.

Semi-custom knives are available for wholesale and large-scale orders. If interested, shoot us a note at info@towncutler.com.

We recommend starting with a great chef knife and then incorporating utility and paring knives. Based on what you like to make, you may also want some “specialty” knives, such as butchery and boning knives or a nakiri. Our curated selection of knife sets are also a great place to start. If you need help deciding, check out our knife guide or contact us.

Yes. We offer financing through ShopPay for payments over $35 so you can chop now and pay later. ShopPay splits the purchase amount into 4 installment payments spread over 6 weeks and is interest free.

Our commitment to quality and craftsmanship means that our knives are handmade using the best steel and materials. Going from raw materials to a finished knife takes serious dedication, attention, and skills from the entire TC crew. Our knives are made to last and bring you and following generations a lifetime of enjoyment. Read about our Town Cutler Guarantee.

Town Cutler does not offer its own dedicated gift registry service. However, customers interested in creating a gift registry for special occasions like weddings or housewarmings have alternative options for creating registries that include Town Cutler products.

Many third-party gift registry platforms, like The Knot Universal Registry, allow users to add items from any retailer's website to their wishlists. These universal registry services enable gift-givers to purchase items directly from Town Cutler's website while managing their registry in a centralized list. Visit The Knot to learn about adding Town Cutler knives to your wedding registry using their innovative browser button.

We also offer gift cards for those interested in Town Cutler products as gifts. Digital gift cards can be purchased on our website, allowing recipients to select their preferred items from our range of professional-grade knives, kitchen tools, and accessories.

We also partner with The Dowry, which offers a gift registry of curated artisan and handmade goods. Through The Dowry, select Town Cutler products can be added to your The Dowry gift registry.

We cannot offer gift wrapping, but we can include a gift message with your order. Please include your message in the notes section during checkout for gift messages.

It depends on how often it’s used. A sharp knife is always safer than a dull knife, not to mention easier and more enjoyable to cut with, so we highly recommend sharpening your knife when it starts feeling dull. Cutting with a dull blade can lead to slipping off the product or using additional force that may cause accidents and injury.

Our knives have excellent edge retention and may not require sharpening as frequently as other knives. As a guideline, home cooks usually need sharpening every 6–12 months. Read about knife sharpening and maintenance in our blog.

Sharpening for Town Cutler knives is available through drop-off at our Reno location or through mail-in sharpening service.

Reno Drop-off Sharpening
We are open 8 am–4 pm Monday–Thursday. There is no need for an appointment, just come on down. You can find our location on our contact page. Leave your Town Cutler knives with us, and we’ll have them sharp and ready to rock the following day! Sharpening turn-around is never longer than 24 hours. Please note that knives dropped-off on Thursday may not be available for pick-up until Monday.

Mail-in Sharpening
If you're not close to our Reno location, we offer mail-in sharpening service. When you’re ready to have your knives sharpened, we do our best to make the mail-in process as easy and fast as possible. Learn more about mail-in sharpening.

No. We no longer provide sharpening or other services for knives not made by Town Cutler.

Yes, we ship to select countries all over the world.

When placing an international order with Town Cutler, please be aware that international orders are final sale and that international taxes, duties, and customs are not included in our shipping cost. It is the sole responsibility of the recipient to cover these charges. Read more about our shipping policies.

It depends on where you are located and the shipping service selected during checkout. Orders processed here will ship within 1–3 business days and are fulfilled Monday-Thursday during regular business hours and Friday before 12pm PST. Delivery details will be provided in your fulfillment confirmation email.

For more information, visit our Shipping Policies page.

Yes! We ship exclusively with FedEx and shipments to PO boxes are shipped via FedEx SmartPost in partnership with USPS. Please be aware that shipments to PO Boxes may take longer to arrive because the package goes through two carrier systems (FedEx and USPS).