Repair or Replace Guarantee
Our products are designed and made to bring you a lifetime of enjoyment in the kitchen with proper care.
We provide free lifetime sharpening for Town Cutler knives, and we’re happy to make minor tip and chip repairs as part of this service.
In the unfortunate event that you believe your product has a manufacturing defect, you can send it back to us for inspection anytime, and we will repair or replace your product as deemed appropriate. Manufacturing defects do not include normal wear and tear, and we will not repair or replace a product if it has been:
- misused (for example, used as a screwdriver)
- neglected to be cared for properly (for example, by putting it in the dishwasher, failing to clean acids off the blade, damaging with chemical cleaners such as bleach, dropped, or leaving it soaking in water)
- modified from its original design (for example, by drastically changing the blade profile, rehandling, or putting your knife in the oven or freezer)
If you believe there’s a problem with your product, contact us at firstname.lastname@example.org, and we’ll do our best to resolve the issue.Repairs
If your product requires repair, contact us at email@example.com with your name, order number, the reason for repair, and a photo of the product or area in need of attention. We’ll determine the best course of action and reach out with solutions and a repair timeline.
For U.S. addresses, we provide a free shipping label for you to send us your product(s) to repair.Replacement
We will replace your product if it cannot be repaired and is still available. If no longer available, we will gladly exchange for product(s) of equal value or offer store credit in the form of a Town Cutler digital gift card that does not expire.